Privacy Policy

Last Updated: December 12, 2024

1. Introduction

This Privacy Policy explains how Waveloom ("we," "our," or "us") collects, uses, and protects your personal information when you use our AI workflow orchestration platform and related services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, password)
  • Billing information
  • Company information
  • Communication preferences
  • Support requests and correspondence

2.2 Automatically Collected Information

  • Usage data
  • Log data
  • Device information
  • IP addresses
  • Cookies and similar technologies

2.3 Workflow Data

  • AI workflow configurations
  • Processing results
  • Performance metrics
  • Integration settings

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our Services
  • Process payments and transactions
  • Send administrative communications
  • Provide customer support
  • Improve our Services
  • Detect and prevent fraud
  • Comply with legal obligations

4. Data Storage and Security

4.1 Data Storage

  • We store data in secure cloud environments
  • Data is retained as long as necessary for service provision
  • You can request data deletion subject to legal requirements

4.2 Security Measures

We implement appropriate security measures:

  • Encryption in transit and at rest
  • Access controls
  • Regular security assessments
  • Incident response procedures

5. Data Sharing

5.1 Service Providers

We share data with trusted service providers for:

  • Payment processing
  • Infrastructure hosting
  • Analytics
  • Customer support

5.2 Third-Party AI Services

  • Data may be processed by integrated AI services
  • Third-party services have their own privacy policies
  • We only share necessary data for service provision

6. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request data deletion
  • Object to data processing
  • Export your data
  • Opt-out of marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain user sessions
  • Remember preferences
  • Analyze usage patterns
  • Improve user experience

8. International Data Transfers

We may transfer data internationally:

  • Using appropriate safeguards
  • Following applicable data protection laws
  • Ensuring adequate protection measures

9. Children's Privacy

  • Our Services are not intended for children under 13
  • We do not knowingly collect children's data
  • We will delete any inadvertently collected children's data

10. Changes to Privacy Policy

We may update this Privacy Policy:

  • Changes will be posted on our website
  • Material changes will be notified via email
  • Continued use constitutes acceptance of changes

11. Contact Information

For privacy-related inquiries:
Email: privacy@waveloom.dev
Website: waveloom.dev/privacy

We process data based on:

  • Contract performance
  • Legal obligations
  • Legitimate interests
  • Consent where required

13. Data Protection Rights

For EU/UK residents:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

14. California Privacy Rights

California residents have additional rights under CCPA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of personal information sales
  • Right to non-discrimination

15. Compliance

We comply with applicable data protection laws:

  • GDPR
  • CCPA
  • Other relevant privacy regulations